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To be best-in-class in today's environment, a high Star rating is just the beginning of a comprehensive QA strategy. That said, gaining a 5-star rating is becoming harder than ever. Savvy health plans that are attuned to member needs are building infrastructures & integrating key departments to drive quality from within. From capturing and implementing data to building a quality-oriented culture, these plans have excelled beyond traditional performance levels. Hear from over 12 top-rated plans on how they achieved high ratings on each of their CMS measured areas.

A cutting-edge mix of case studies and insight strategy sessions from industry-leading plans will zero in on critical success areas such as:

  • Building a Culture of Quality
  • Medication Reconciliation
  • P4P
  • Member and Provider Engagement
  • HOS & CAHPS
  • QA & Risk Adjustment
  • Hard to Measure Areas including Osteoporosis & Diabetes
  • Creating a Star Dashboard
  • Palliative Care

Join us at Star Ratings & Quality Assurance where you will meet these industry thought leaders who are speaking on:


Excellus Heath Plan on Building a Culture Centered on Quality
Harvard Pilgrim Health Care on Designing a Performance Roadmap that Engages Executive Leadership
Cigna-HealthSpring on Creating an Effective Pay-for-Performance Program to Increase Star Ratings
Cambia Health Solutions on Engaging Members Holistically: Blending Customer Service and Care Management
Blue Shield of California on How Focusing on Palliative Care Can Improve Medicare Star Ratings
Tufts Health Plan on Medication Reconciliation: An Insider's Guide to Meeting the Standards of a Tough New Measure
SelectHealth on Targeting & Improving HOS & CAHPS in the Context of a Medicare Star-Focused Population Health Program
Panel Discussion: Tackling Hard to Improve Measures: Osteoporosis, Care Coordination, Diabetes, Case Management and More
RelayHealth Pharmacy Solutions on Driving Member Engagement and Improved Adherence Measures with Connectivity into the Retail Pharmacy
CareSource on Building and Executing a New MA Stars Program Gaining Organizational Commitment and Rapid Program Traction
Gateway Health on Achieving Synergies Between Quality Improvement and Risk Adjustment Across Lines of Business
Carrie J. Whitcher, MHA, LNHA, Vice President, Health Care Improvement, Excellus Health Plan and Larry O'Meal, Corporate VP, Learning and Organizational Development, Excellus Heath Plan on Breaking Down Organizational Silos to Improve Quality: A New Way of Working


We look forward to seeing you in Ft. Lauderdale! Register today to ensure your spot!

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